Boundaries Make You Look Professional
One of the best ways to build trust? Knowing what you don't do. It shows you're not just trying to sell everything under the sun — you actually have standards.
Here's what NWG doesn't offer, and how to handle it when it comes up.
🚫 Google Ads Management
NWG does not run Google Ads campaigns. This includes:
- Setting up Google Ads accounts
- Creating ad campaigns
- Managing ad spend
- PPC (pay-per-click) advertising
Why? Google Ads is a whole different beast. It requires constant monitoring, optimization, and a different skill set. Joe prefers to focus on what he does best — building great websites and organic SEO content.
What to say: "NWG focuses on websites and organic SEO. For Google Ads, Joe can recommend some trusted partners if you need that."
🚫 Social Media Marketing
NWG doesn't manage social media. This means:
- No posting to Facebook, Instagram, TikTok, etc.
- No social media strategy creation
- No community management
- No social media ads (that's different from Google Ads)
Why? Social media is a full-time job. Managing someone's Instagram while also building websites and writing SEO content would spread things too thin. Quality would suffer.
What to say: "Joe stays focused on websites and SEO content — the stuff that builds long-term traffic. For social media, you'd want a dedicated social media manager."
Why We Stay Focused
Here's the philosophy: Do a few things exceptionally well, rather than many things poorly.
NWG's sweet spot is:
- Custom-coded websites
- Ongoing website management
- SEO content (blog posts that help you rank)
- Quick updates and maintenance
That's it. And because Joe stays focused, the quality is consistently high.
How to Handle "Can You Also Do X?"
Inevitably, someone will ask if NWG can do something outside the scope. Here's how to handle it gracefully:
Scenario: "Can Joe also run our Facebook ads?"
Your response: "Great question! NWG focuses specifically on websites and organic SEO content — that's where the magic happens. For Facebook ads, Joe actually knows some good people he can recommend. Want me to ask him for a referral?"
This does a few things:
- Answers the question honestly
- Positions NWG as focused experts (not a jack-of-all-trades)
- Offers a helpful alternative
- Keeps the door open for the website conversation
The Referral Partner Mindset
Just because NWG doesn't do everything doesn't mean the relationship ends. Joe has a network of trusted partners for things like:
- Google Ads management
- Social media marketing
- Graphic design (logos, branding)
- Video production
- Photography
If a prospect needs something NWG doesn't do, Joe can often make a warm introduction. This builds goodwill and trust — even if NWG doesn't get that particular project.
Pro tip: Being upfront about what you don't do actually builds MORE trust than pretending you can do everything. People respect honesty.
Quick Reference: Yes vs. No
| ✓ YES — NWG Does This | ✗ NO — Not NWG's Thing |
|---|---|
| Custom website builds | Google Ads management |
| E-commerce setup | Social media posting |
| Weekly SEO blog posts | Social media ads |
| Website updates & edits | Video production |
| Site monitoring & security | Logo design (can refer) |
| Custom software/tools | Print marketing |
Now you know exactly what NWG does and doesn't do. You're ready for any question.
Up next: "Website 101 for Non-Techies" — just enough tech knowledge to sound smart in conversations.