Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Neighborhood Website Guy LLC, a Texas limited liability company (“NWG,” “we,” “us,” or “our”). They govern your use of:

• The website at neighborhoodwebsiteguy.com
• The NWG client web application and Customer Hub features
• The Neighborhood Website Guy mobile app on iOS and Android
• Custom websites built and managed by NWG, ongoing management services, and any related professional services

By using any of these services, you accept these Terms. If you do not accept them, do not use our services.

1. Services

NWG provides:

• Custom website builds: design, development, and launch of a website for your business per the agreed-upon scope.
• Monthly management: hosting, weekly SEO blog content, ongoing edits, security monitoring, and reporting.
• Customer Hub: a CRM-style feature that auto-ingests form submissions, lets you manage contacts, send emails, schedule follow-ups, and create estimates/invoices/bookings.
• Mobile app: companion iOS/Android app for managing your account on the go.
• Custom software: additional integrations, automations, or features built per a separate quoted scope.

Specific deliverables, pricing, and timelines for each engagement are set out in the initial agreement at signup.

2. Account requirements

• You must be at least 18 years old and able to enter into a binding contract.
• You must provide accurate information when creating an account.
• You are responsible for keeping your login credentials confidential.
• You are responsible for all activity under your account.
• If you suspect unauthorized access, notify us immediately.

3. Fees and payment

• Build fees: 50% deposit at project start, 50% on launch.
• Monthly management: billed monthly via Stripe; you may cancel at any time.
• Failed payments: we attempt retry on day 0 and again at days 7 and 14. After 21 days of non-payment, services are paused. After 60 days, the account is suspended.
• No refunds on monthly subscription fees for partial months.
• Build deposits are non-refundable once work has started.
• Custom development is non-refundable after delivery.
• The satisfaction guarantee, if applicable, is set out in your individual agreement.

4. Acceptable use

You agree not to use our services to:

• Violate any applicable law or regulation
• Infringe intellectual property rights
• Send spam, unsolicited bulk email, or otherwise misuse our outbound email or SMS features
• Distribute malware or attempt to compromise our infrastructure
• Reverse engineer, decompile, or attempt to extract source code from the mobile app or compiled web assets, except as expressly permitted by law
• Use the Customer Hub or any NWG service to harass, threaten, or defraud anyone
• Store data described as restricted in Section 5 (HIPAA, sensitive financial, etc.)

We reserve the right to suspend or terminate accounts that violate these rules, including without notice in cases of clear abuse.

5. HIPAA exclusion (important)

6. Intellectual property

a. Your content

You retain ownership of all content you provide (text, photos, logos, customer data). By providing content, you grant us a non-exclusive license to use it as needed to deliver the services.

b. Your custom website source code

You own the source code of the custom website we build for you. Upon cancellation, we deliver the complete source code (via GitHub repository or ZIP), database export, and all associated assets within 7 days, along with deployment documentation.

c. NWG platform and Customer Hub

The NWG dashboard, mobile app, Customer Hub feature set, and underlying platform (collectively, “the Platform”) remain the intellectual property of Neighborhood Website Guy LLC. Your subscription grants a non-exclusive, non-transferable license to use the Platform during your active subscription. Cancellation terminates this license.

d. Trademarks

“Neighborhood Website Guy” and “NWG” are trademarks of Neighborhood Website Guy LLC. You may not use these marks without our prior written permission.

7. Cancellation and termination

• You may cancel your subscription at any time from your dashboard.
• Cancellation is effective at the end of the current billing period.
• Within 7 days of cancellation, we deliver: full source code of your website, database export (SQL/JSON), all media and assets, deployment documentation, and any Customer Hub data export (CSV + JSON).
• We provide 30 days of courtesy hosting after cancellation to give you time to migrate. After 30 days, the website may be taken down and Customer Hub data deleted.
• We may terminate your account if you materially breach these Terms or use the services for unlawful or abusive purposes.

8. Service level and availability

• We target 99.5% monthly uptime for hosted websites.
• Site-down emergencies: response within 4 hours during business hours; resolution within 24 hours.
• Standard edits and updates: response within 24 hours; resolution within 3-5 business days.
• Business hours: Monday-Friday, 9am-6pm Pacific Time.
• We are not responsible for downtime caused by third-party providers (hosting, DNS, payment processors), force majeure events, or your own actions.

9. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE BEYOND REASONABLE INDUSTRY STANDARDS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES IS LIMITED TO THE GREATER OF: (A) THE FEES YOU PAID US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify and hold harmless Neighborhood Website Guy LLC, its officers, and contractors from any claim, demand, loss, or damages — including reasonable attorneys' fees — arising out of: (a) your content; (b) your use of the services in violation of these Terms or any law; or (c) your storage of restricted data (including PHI as described in Section 5).

12. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any dispute arising from or relating to these Terms or our services shall be resolved in the state or federal courts located in Texas, and you consent to the personal jurisdiction of those courts.

Before initiating any legal action, you agree to first contact us by email and attempt to resolve the dispute informally for at least 30 days.

13. Changes to these Terms

We may revise these Terms from time to time. Material changes will be announced by email to active clients at least 30 days before they take effect, and the “Last updated” date at the top of this page will be revised. Continued use of our services after changes take effect indicates your acceptance.

14. Apple App Store and Google Play additional terms

If you downloaded our mobile app from the Apple App Store or Google Play, the following additional terms apply:

• These Terms are between you and Neighborhood Website Guy LLC, not Apple or Google.
• Apple and Google have no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you.
• Apple and Google are third-party beneficiaries of these Terms with respect to the app, and may enforce these Terms as they relate to the app.

15. Miscellaneous

• Entire agreement: these Terms (together with any signed engagement document and our Privacy Policy) constitute the entire agreement between us.
• Severability: if any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: we are not liable for failures caused by events beyond our reasonable control (natural disasters, internet outages, government actions, etc.).

16. Contact

Questions about these Terms? Email joseph@neighborhoodwebsiteguy.com.