Question 1

How much does a website cost?

Accepted Answer

A standard website is $599 (one-time) and includes 5-20+ pages, custom design, mobile optimization, SEO setup, analytics, and SSL security. E-commerce websites start at $1,000+ and include shopping cart, Stripe payments, and up to 50 products. Monthly management is $89/month as part of our limited time deal (only 11-20 spots remain at this rate).

Question 2

What's included in the $89/month management?

Accepted Answer

Monthly management includes: weekly SEO blog posts written for your business, quick website edits (text, images, minor updates), uptime monitoring, security updates, performance optimization, monthly analytics reports, and direct access to Joseph via text, email, or phone. It's like having a website team on retainer for about $2/day.

Question 3

What are the payment terms?

Accepted Answer

For website builds: 50% deposit before work starts, 50% due before launch. Monthly management is auto-charged to your card via Stripe. No contracts or long-term commitments - cancel anytime.

Question 4

Are there any hidden fees?

Accepted Answer

No hidden fees. The prices shown are what you pay. Your domain registration (~$12-15/year) and hosting (included with management, or ~$20/month if self-hosted) are the only additional costs. E-commerce sites may have Stripe transaction fees (2.9% + $0.30 per transaction), but that's paid to Stripe, not us.

Question 5

What if I need more than what's included?

Accepted Answer

Custom development work (new features, integrations, automations) is quoted separately based on scope. Most clients find everything they need is covered in the monthly management. For larger projects, we provide a detailed estimate upfront - no surprises.

Question 6

Do you offer refunds?

Accepted Answer

Deposits are non-refundable once work has started, but we do offer a 7-day satisfaction guarantee. If you're not happy after launch, we'll keep revising until you are - or refund 50% of your build cost. Monthly subscriptions can be cancelled anytime with no partial refunds for the current period.

Question 7

How long does it take to build a website?

Accepted Answer

Most websites are completed in 1-2 weeks from the time we receive your deposit and content. E-commerce sites may take slightly longer (2-3 weeks) depending on product catalog size. We work efficiently using modern tools and AI assistance, so you get enterprise-quality results in small-business timeframes.

Question 8

What's the process from start to finish?

Accepted Answer

1) Fill out our onboarding form (5-10 min). 2) Joseph reviews and reaches out within 24 hours. 3) Optional 15-minute consultation call. 4) Pay deposit and we begin. 5) You receive a staging site to review. 6) We make revisions until you're happy. 7) Final payment and we launch. 8) Ongoing monthly management begins.

Question 9

What do I need to provide?

Accepted Answer

At minimum: your business name, contact info, and what you want on your site. Ideally: your logo (we can work with what you have), photos of your business/products, and any text you want included. Don't have everything ready? No problem - we can help with content direction and use professional stock photos as placeholders.

Question 10

Can I see my website before it goes live?

Accepted Answer

Absolutely. Every website is built on a private staging environment where you can review it, click around, and request changes before it goes live. We don't launch until you give the green light.

Question 11

What if I need changes after launch?

Accepted Answer

That's what monthly management is for! Quick edits (text changes, new images, minor updates) are included and typically completed within 1-3 business days. Larger changes or new features are quoted separately if they exceed normal management scope.

Question 12

What technology do you use?

Accepted Answer

We build custom websites using Next.js, React, and Tailwind CSS - the same technology used by Netflix, Nike, and other major companies. This means your site loads incredibly fast, ranks well on Google, and can grow with your business. No WordPress, no Wix, no templates - everything is custom-coded for you.

Question 13

Where is my website hosted?

Accepted Answer

We host on Vercel's global edge network, which means your site loads fast for visitors anywhere in the world. It's the same infrastructure used by Fortune 500 companies. Hosting is included with monthly management at no extra charge.

Question 14

Do I own my website code?

Accepted Answer

Yes, 100%. You own all the code, content, and assets. If you ever cancel, we provide your complete source code, database export, all media files, and documentation to set it up elsewhere. No lock-in, no hostage situations. Your website is yours.

Question 15

Will my website work on mobile phones?

Accepted Answer

Every website we build is mobile-first, meaning we design for phones first, then enhance for tablets and desktops. Over 60% of web traffic is mobile, so your site needs to look and work perfectly on any device. We test on multiple screen sizes before launch.

Question 16

Is my website secure?

Accepted Answer

Yes. Every site includes SSL encryption (the padlock icon), secure hosting, regular security updates, and best-practice security measures. For e-commerce, payments are processed through Stripe, which is PCI-DSS compliant - your customers' card data never touches your server.

Question 17

What about SEO? Will my site show up on Google?

Accepted Answer

Every website includes SEO fundamentals: proper meta tags, fast load times, mobile optimization, structured data, and a sitemap. With monthly management, you also get weekly blog posts specifically written to help your business rank for relevant search terms. SEO is a long game, but we set you up for success from day one.

Question 18

How do I contact support?

Accepted Answer

You talk directly to Joseph - no support tickets, no overseas call centers, no chatbots. Reach out via text, email, or phone. For active clients, typical response time is within 24 hours for standard requests, 4 hours for urgent issues.

Question 19

What are your support hours?

Accepted Answer

Business hours are Monday-Friday, 9am-6pm PST. After-hours support is available for emergencies only (site down, security issues). We're not a 24/7 agency, but we're responsive and reliable during business hours.

Question 20

What's the difference between quick edits and custom work?

Accepted Answer

Quick edits (included in monthly management): changing text, swapping images, updating business hours, adding a new staff member, tweaking colors. Custom work (quoted separately): adding new functionality, integrating third-party tools, building new page layouts, or changes that require significant development time.

Question 21

How fast do you respond to requests?

Accepted Answer

Our SLA: Emergency (site down) - 4 hour response, 24 hour resolution. Urgent (broken feature) - 24 hour response, 48 hour resolution. Standard (edits/updates) - 24 hour response, 3-5 business day completion. Most requests are completed faster than SLA.

Question 22

Can I request changes via text message?

Accepted Answer

Yes! Many clients prefer texting quick requests like 'Can you change our hours to close at 6pm instead of 5pm?' or 'Please add this new product photo.' It's casual and convenient - exactly how small business should work.

Question 23

What types of businesses do you work with?

Accepted Answer

Any small business that needs a professional web presence: restaurants, contractors, healthcare providers, professional services, retail shops, consultants, real estate agents, and more. We've worked with businesses from 1 person to 50+ employees across dozens of industries.

Question 24

Do you manage Google Ads or social media?

Accepted Answer

No, we focus exclusively on websites and website-related services. For Google Ads, social media marketing, or other digital marketing, we can connect you with trusted partners through our referral network. We stay focused on what we do best.

Question 25

Can you add e-commerce to an existing site?

Accepted Answer

Yes! If you have a standard site with us and want to add e-commerce later, we can upgrade it. The upgrade cost depends on scope (number of products, shipping requirements, inventory needs) but is typically less than building from scratch.

Question 26

Do you write the blog content for me?

Accepted Answer

Yes! Weekly blog posts are included with monthly management. We write SEO-optimized articles relevant to your business - you just approve them (or suggest topics). This is one of the most valuable parts of the service, as consistent content is key to ranking on Google.

Question 27

Can you integrate with other tools I use?

Accepted Answer

Most common integrations are straightforward: email marketing (Mailchimp, Constant Contact), booking systems (Calendly, Square Appointments), CRMs (HubSpot, Zoho), and payment processors. More complex integrations (custom APIs, ERP systems) are quoted as custom work.

Question 28

What about logo design and branding?

Accepted Answer

We're not a design agency, but we can recommend trusted partners for logo design and branding. If you have a logo already, we'll incorporate it beautifully into your site. If you need something simple, we can help create a clean text-based logo to get started.

Question 29

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime with no penalties or fees. Submit a cancellation request and it takes effect at the end of your current billing period. No long-term contracts, no cancellation fees, no guilt trips.

Question 30

What happens to my website if I cancel?

Accepted Answer

Within 7 days of cancellation, you receive: complete source code (GitHub or ZIP), database export, all media files and assets, deployment documentation, and a setup guide. We also provide 30 days of courtesy hosting so you have time to migrate to a new provider.

Question 31

Can I come back after cancelling?

Accepted Answer

Absolutely. If you return within 6 months, there's no re-setup fee. We understand business circumstances change. The door is always open.

Question 32

What if I want to pause instead of cancel?

Accepted Answer

We don't have an official pause option, but let's talk. If you're going through a slow season or temporary situation, we can work something out. Communication is key - reach out and we'll figure it out together.

Question 33

Can I host my website myself after cancelling?

Accepted Answer

Yes. You receive full source code and documentation. Your site can be deployed on Vercel (free tier available), Netlify, or any hosting provider that supports Next.js. We provide a setup guide to make the transition smooth.

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