Midnight Tint Kona

Midnight Tint Kona needs to manage the full customer journey across six service lines: collecting requirements, preparing proposals, getting approval, scheduling drop-offs, collecting deposits and keeping customers informed about their jobs. The public website and shop operations need to work together so a customer request can move through a consistent process.

We built a shop management and customer portal system connected to the public website. Customers start through the proposal wizard or Kai, the AI advisor. The shop reviews the request, adjusts line items and sends a final proposal; the customer can then accept, select a drop-off and pay a deposit through Square. The customer portal keeps the job visible after booking. Administrative tools support the proposal queue, pricebook, operating hours, blackout dates, staff roles, job photos and balances, bringing customer communication and day-to-day shop work into the same workflow. The marketing website supports that system with dedicated service pages, pricing guidance, local resources and a 3D vehicle simulator for exploring tint, paint-protection coverage and wrap finishes.