Top Tier Tinting

Top Tier Tinting is an LLumar-authorized window film and paint protection specialist based in Atwater, serving Merced and the surrounding Central Valley. Their website was doing its job — but the business behind it was still being run by phone. Every appointment started as a call or a quote form and turned into phone tag. Customers rang the shop to ask whether their car was ready. Google review requests went out by hand, whenever someone remembered. Proposals and job details lived in text threads and on paper, with no single place for the team to see what was booked, what was in progress, and what still needed following up. With more than 1,000 vehicles tinted and 150+ five-star reviews, the demand was never the problem. They had outgrown having a website. They needed the system that runs the shop.

We upgraded Top Tier Tinting from a standard website to a full management system, built around how the shop actually works. Customers now book themselves in four steps — service, details, day and time, contact — across auto tint, Tesla tint and PPF, paint protection film, ceramic coating, and residential and commercial film. Two minutes online instead of phone tag. Once a job is booked, customers track it themselves. They enter the phone number they booked with and watch their install move through the shop's stages, so nobody has to call in to ask whether the car is ready. Behind a staff login, the team runs the business: proposals, appointments and jobs in one place, with the status customers see kept in sync as work progresses. Automated follow-up handles what used to depend on someone remembering. Google review requests go out after the work is finished, and retention follow-ups bring past customers back for their next vehicle or their next service — turning one-time jobs into repeat business without anyone chasing it. The public site still does its original job — service pages for every film type, a draggable before-and-after gallery, 150+ five-star reviews, and Atwater, Merced, Turlock and Livingston service-area targeting for local SEO. It is now the front door to a system rather than a brochure.